Frequently Asked Questions
Shopping on Roar Beauty Store is super simple. Read our step-by-step shopping guide to learn how.
You can easily swipe through product images to see a display of product swatches.
If you need further assistance with choosing a suitable foundation, powder, or concealer shade, please message us on WhatsApp or Instagram for a recommendation.
For products that have multiple colours or shades, you can swipe through the product’s photos to see a display of the swatches.
Yes, we do. Please check out our makeup bundles category for pre-packaged makeup kits.
If you would prefer to customise your makeup kit from scratch, read our blog post for a guide on building your makeup kit.
If you cannot find a product, that means it is currently not in stock.
You can add it to your wishlist. Once it’s back in stock, you will receive an email.
No, we currently don’t have a walk-in store.
Sorry, we don’t offer this service at the moment, as we currently don’t have a walk-in store.
You either can pay through Direct Bank Transfer or Paystack.
Please refer to our payment page for more details.
No, we currently do not offer the payment on delivery option.
To place an order, you can pay through either Direct Bank Transfer or Paystack.
If you didn’t include your order ID in your payment reference, or you included the wrong order ID, please contact us immediately with evidence of payment.
Please contact us immediately.
This means that we haven’t received your payment.
If you made payment via Paystack, but didn’t receive a confirmation email immediately after, please contact us immediately.
If you made payment via Direct Bank Transfer, please hold on while we confirm your payment. If after 2 business hours, you still haven’t received a confirmation email, please contact us immediately.
Once we send out your order, you will receive an email confirming that your order has been shipped.
We will generally aim to send out your order within 24-48 hours of confirming payment (excluding weekends).
However, when there is a discount sale, special offer, public holiday, temporary break, or any other event, this timeframe may change.
Please refer to our shipping policy for more information.
This is determined by the shipping method you select.
Delivery Estimates:
- Regular Delivery within Central Lagos: 1-2 working days
- Speedaf Delivery (within Lagos): 2-5 working days
- Speedaf Delivery (other states in Nigeria): 3-7 working days
Please note that when there is a discount sale, special offer, public holiday, temporary break, or any other event, this timeframe may change.
Please refer to our shipping policy for more information.
We deliver to all 36 states in Nigeria, as well as the Federal Capital Territory, Abuja.Â
Sorry, we currently do not deliver outside Nigeria. However, we are working towards it.
The cost of delivery is determined by your shipping address, as well as the size of your order.
The delivery fee will be displayed at Checkout.
Please refer to our shipping policy for more information.
If you want to change your shipping address, please contact us immediately. Once your order is processed and sent out for delivery, it will be too late to change your address.
We are currently based in Lagos, Nigeria. That is where we send out all orders from.
Yes, we are. Feel free to contact us on +2348166757679 or click on the WhatsApp icon on our website.Â
Follow us @roarbeautystore on Instagram, TikTok, Twitter, Facebook, YouTube and Pinterest.
Yes we do. Please refer to our return and refund policy here.
If you receive a defective, wrong or incomplete order, please contact us within 48 hours of receiving your order. Read our return and refund policy for more details.
You can easily reset your password. Click here to reset your password.
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